URS Recommendation #3

Context:

This recommendation specifically concerns the following URS Procedure: 

• URS Procedure para 4.2: Within 24 hours after receiving Notice of Lock from the Registry Operator, the URS Provider shall notify the registrant of the Complaint (“Notice of Complaint”), sending a hard copy of the Notice of Complaint to the addresses listed in the Whois contact information, and providing an electronic copy of the Complaint, advising of the locked status, as well as the potential effects if the registrant fails to respond and defend against the Complaint. Notices must be clear and understandable to registrants located globally. The Notice of Complaint shall be in English and translated by the Provider into the predominant language used in the registrant’s country or territory.
• URS Procedure para 4.3: The Notice of Complaint to the registrant shall be sent through email, fax (where available) and postal mail. The Complaint and accompanying exhibits, if any, shall be served electronically.

The Working Group discovered non-compliance issues with ADNDRC (a URS Provider), which did not: 1) translate the Notice of Complaint into the predominant language used in the registrant’s country or territory per URS Procedure para 4.2; and 2) transmit the Notice of Complaint via fax and postal mail per URS Procedure para 4.3. 

Nevertheless, the Working Group also noted that URS Providers are unable to use courier services to deliver mail to P.O. box addresses. FORUM and MFSD reported that their mail, fax, and email to the Respondent were not delivered sometimes.