Continuous Improvement Initiatives

The ccNSO has extensively explored the value of continuous improvement for the ccNSO through the in-person and virtual open space sessions. The following areas were identified as focal points for continuous improvement of the ccNSO:
i.    Engagement and Participation (language, time zone, politics)
ii.   Knowledge Sharing and Communication (knowledge transfer, internal communications, external communications
iii.  Process and Structural Improvement (continuous improvement both at a ccNSO level and an ICANN level, efficiency, effectiveness and responsiveness)

Following the exploration of areas of improvement, the ccNSO Council requested the ccNSO Guideline Review Committee (GRC) to propose a general method to guide the ccNSO continuous improvement initiatives. At its workshop in San Juan (ICANN79) the evaluated various methods / models, and advised to use the extensive PDSA model (see below) as a basis for continuous improvement efforts. Following this advice of the GRC, the ccNSO Council adopted this method and asked the GRC to test the method on a process that will cover most of the focal points of the two open Space meetings: improvement of the ccNSO  voting process.  Purpose of this experiment is to gain experience in continuous improvement and test the preferred method in a real life and limited setting.

ccNSO Methods for Continuous Improvements