Staff Accountability Meeting #19 (22 May 2017 @ 19:00 UTC)
- Brenda Brewer
Sub-group Members: Alan Greenberg, Avri Doria, Cheryl Langdon-Orr, Greg Shatan, Herb Waye, Robin Gross (6)
Staff: Berry Cobb, Brenda Brewer, Krista Papac, Patrick Dodson, Samantha Eisner, Theresa Swinehart
Apologies: Julf Helsingius
** If your name is missing from attendance or apology, please send note to acct-staff@icann.org **
Transcript
Recording
Agenda
1. Intro: agenda review, attendance, SOI check
2. Substantive issue/s of the week
Discussion with Complaints Officer & Ombuds (confirmed)
3. Documents Update
3.1 Report - Draft .02
https://docs.google.com/document/d/1vH5su7SDGE0i_rTstbYJ7tIaOFuRnV4dfqpwMTPoYa8/edit?usp=sharing
3.2. Response to Staff Questions - pending review and readings https://docs.google.com/document/d/1ELuw6i3mGAjnZBe0Vc_lraNQrWw5m_I6UyipEHaRJxc/edit?usp=sharing
Action Items
Avri Doria – Invite complaints officer to attend the next call of the sub-group.
4. Schedule update - Needs updating
Draft documents through to late April
WG discussion of documents late April, early May
Document for Plenary Readings
1st Mid May
2nd End May
Public comment period - June-July
Joburg meeting - End June
Absorb comments and adjust proposals - July-August
Document for Plenary Readings
1st: mid September
2nd: end September
Abu Dhabi meeting - end October
Updated meeting schedule:
Mon 22 May 0500 UTC
Wed 24 May 1300 UTC
Wed 31 May 0500 UTC
Wed 7 June 1300 UTC
Tues 13 June 1900 UTC
Tues 20 June 0500 UTC
5. AOB
Raw Captioning Notes
Please note that these are the unofficial transcript. Official transcript will be posted 2-3 days after the call
Action Item:
- Brenda/Secretariat - Cancel 24 May Staff Accountability meeting @13:00 UTC.
Documents Presented
- none
Chat Transcript
Brenda Brewer:Good day and welcome to Staff Accountability Subgroup Meeting #19 on 22 May 2017 @ 19:00 UTC!
Brenda Brewer:If you are not speaking, please mute your phone by pressing *6 (star 6). To unmute press *6. This call is recorded.
Brenda Brewer:Reminder to all, please state your name before speaking for the Captioner. Thanks you!
Cheryl Langdon-Orr (CLO):hi all...
Cheryl Langdon-Orr (CLO):yup
Herb Waye Ombuds:Hi everyone and to some of you Hi again today
Greg Shatan:Hello all!
Greg Shatan:Barcelona, actually.....
Greg Shatan:I am in NYC. No Barca for me.... :-(
Herb Waye Ombuds:pleasure :-)
Herb Waye Ombuds:lurker
Alan Greenberg:And on a vacation day for Herb (in Canada!)
Herb Waye Ombuds:Queen's birthday
Greg Shatan:Happy Victoria Day!
Greg Shatan:(except in NB, NS and NL),
avri doria:if the procss flow still on paper only or has it been entered on line where people can look at it?
Theresa Swinehart:Hi Avri, in preperation for the discussions at ICANN59, the drafts will be posted.
Greg Shatan:Hubba Bubba was created in 1979. If that's a long time ago, I feel old. Wrigley ceased production during the 1980s, but reintroduced the brand in 2004 and it is still sold today.
Samantha Eisner:FAQ is available off of this page: https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_complaints-2Doffice&d=DwICaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=kbiQDH54980u4nTPfwdloDLY6-6F24x0ArAvhdeDvvc&m=_xXfeIeBLOTJIC40dBTI22pFH7Pkp97Oj_LZFh33zXw&s=0m6zm8HLEam3Brpgw-1JRRoYBkQs10WVXkvwuMtmmH8&e=
avri doria:thank you. sometimes the problem is not knowing where to look for things.
Herb Waye Ombuds:my connection died I missed that completely
Samantha Eisner:https://www.icann.org/news/blog/clarifying-the-roles-of-the-icann-complaints-office-and-ombudsman
Herb Waye Ombuds:caught up with transcript
avri doria:good, i was wondering it the whole caption transcript was there when people came in the AC after it had begun.
Herb Waye Ombuds:yes I could scroll up and read back through, great idea
Krista Papac:+1 Herb
Herb Waye Ombuds:always room for improvement in this organization for communication
Greg Shatan:And ... metrics!
Cheryl Langdon-Orr (CLO):yup
Greg Shatan:To whom does one complain about the Complaints Office?
Herb Waye Ombuds:Depending on the issus Greg, I could be the one, but more likely John Jeffrey at Legal
Krista Papac:@Greg: Depends on the complaints, but it could be the Ombudsman, Board, CEO, or my Boss - John Jeffrey
Greg Shatan:Should there be a praise and kudos officer as well?
Cheryl Langdon-Orr (CLO):thanks for this Krista and Herb... appreciate this update on the new role
Herb Waye Ombuds:It's your Community Avri... you need to throw what ever is necessary at us
Krista Papac:@Greg: Yes, the service level targets that are set, will then be reported on against actual service delivery
Cheryl Langdon-Orr (CLO):actually Greg that would probably be a great idea
Krista Papac:@Cheryl: I am also the Compliments Officer. Feel free to send those to me too!!
Cheryl Langdon-Orr (CLO):deal Kristy :-)
Krista Papac:Whoops-- I meant that last commen for Greg
Cheryl Langdon-Orr (CLO):fine by me Avri
Cheryl Langdon-Orr (CLO):hey I can do compliment
Herb Waye Ombuds:And I have to get back to my two year old Granddaughter visiting from Newfoundland... have a great day everyone and thank you Avri and all
Cheryl Langdon-Orr (CLO):enjoy Herb
Herb Waye Ombuds:Pleasure
Krista Papac:Sorry-- there is no de-complimenting allowed ;)
Theresa Swinehart:thank you all!
Greg Shatan:Thank you Krista for visiting. Sam and Theresa as well.
Cheryl Langdon-Orr (CLO):True Avri thx Kelly
Greg Shatan:Bye all!
Krista Papac:Thank you everyone!!