Subgroup 4 – Consumer Trust
- Alice Jansen
- Aleksey Khapchenko
- Lisa Phifer
- Jean-Baptiste Deroulez
 Objective
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Background Documents
- WHOIS Review Team (WHOIS1) Final Report (2012), Appendix F: Consumer Study
- Competition, Consumer Trust and Consumer Choice Review Team Draft Report
- Phase Two Global Registrant Survey, and the survey announcement:
- https://www.icann.org/news/announcement-2-2016-06-23-en
- Additional links specific to Subgroup 4 may be added here
Further background documents may be found on the Review Team's overall Background Materials page.
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Subgroup Documents
Open Actions/Requests
*To be provided once reasonable date is determined by appropriate subject-matter expert
| Item # | Source of Request | Date of Request | Action Item Request | Action Owner | Anticipated Completion Date* | Progress Notes |
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Completed Actions/Requests
*To be provided once reasonable date is determined by appropriate subject-matter expert
| Item # | Source of Request | Date of Request | Action Item Request | Action Owner | Anticipated Completion Date* | Progress Notes | Completed Response | Completion Date |
|---|---|---|---|---|---|---|---|---|
| 15 | #37 |
| Move observations under issues section. Delete "We recommend" replace with "The RDS-WHOIS2 RT believes". Replace "new WHOIS system" with "WHOIS after GDPR implementation | Erika | DOCX | |||
| 14 |
| Revise proposed recommendation CT.1 to explicitly identify how it is related to WHOIS and what information should be provided. | Erika | DOCX |
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| 13 | FtoF #3 |
| Draft text to identify the intersection between consumer trust and WHOIS. If there is an intersection, then GDPR redaction of WHOIS data will have an impact on consumer trust - this could be documented as a Problem/Issue. | Erika | DOCX |
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| 12 | #33 |
| Look into US FTC information (as per input received at ICANN62) | Erika | CLOSED | CLOSED | ||
| 11 | #27 | Review the face-to-face meeting #2 open action items and send input to the subgroup. | Erika | CLOSED | CLOSED | |||
| 10 | #26 |
| Take feedback on-board and use outputs of other subgroups to assess impact of WHOIS1 rec implementation on consumer trust | Erika | CLOSED | CLOSED | ||
| 9 | #26 |
| Take on “reseller lack of transparency” topic | Subgroup 4 - Consumer Trust | Email (subgroup slides) |
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| 8 | #25 |
| Provide link to US FTC feedback on relevance of WHOIS to Topic 4 – Consumer Trust subgroup | Cathrin | Subgroup report |
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| 7 | #23 |
| Work on adding reputation services to the consumer trust work plan as an aspect that contributes to consumer trust based on RDS data. | Alan | Subgroup report |
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| 6 | #22 |
| Continue call discussion about the definition of "consumer" within the subgroup. | Subgroup members | Subgroup report |
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| 1 |
| Expand the briefing request to identify the report and data which the briefing to address. Written briefing ito be requested from GDD by ICANN Org. | Erika | Subgroup report |
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| 3 | #1 |
| Provide links to materials to the subgroup mailing list | Erika |
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| 2 | #1 |
| Review identified materials and questions in first pass work plan document | Subgroup |
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| 4 | #1 |
| Verify he can access the subgroup's wiki page: https://icann-community.atlassian.net/wiki/x/OJS4BQ. | Dmitry | Dmitry confirmed via email that he has access. |
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| 5 | #1 |
| Update planning questions and provide to Erika for review/refinement and distribution to subgroup | ICANN org | email sent to Erika. |
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Decisions Reached
| Meeting | Date | Decision |
|---|---|---|
| FtoF #3 |
| Beyond individual consumer use of WHOIS, there is a connection between consumer protection and WHOIS in the third party use of WHOIS to investigate abuse, deter phishing, etc. Consumers may not be aware that WHOIS plays a role in protection. |
| #1 |
| Delete questions 3,6 from first pass work plan, but retain question 4 (to be rephrased to tie more explicitly to WHOIS and not new gTLDs overall. |
| #1 |
| Delete additional requested material (short compilation of data...) |
| #1 |
| Agree to all review materials and provide thoughts about answers to questions in first pass work plan via email to subgroup |
| #1 |
| Definition of "consumer" to include any Internet user, of which registrants are a small subset. There may be multiple answers based on subclass of "consumer" - for example, trustworthiness provided by WHOIS to registrants vs. trust to Internet users in general. |
| #1 |
| Erika to collate findings, with contributions of particular topics from subgroup members. As all review reports, they should provide findings via email. |