Recommendation 12

Summary of recommendation: ICANN should develop a way for bodies recognized as representing consumer interests to be heard at critical points in key decisions and to provide input into policy processes.

Summary of tasks in implementation:

At-Large and GNSO will conduct outreach to consumer representatives.

Rec.	Sub-Task	Implementation Task	Status	Notes
12.1		At‐Large outreach to consumer representatives	Substantially Completed	The CyberSavvy Beginner's Guide, which is expected to be completed by the 44th ICANN Public Meeting in Prague, will focus on issues of direct relevance to consumers. The ALAC and its Improvements Taskforce established that the ongoing responsibility for this Recommendation will be disseminated amongst Staff, ALAC, Regional Leadership, ALSes, and other relevant parties to ensure that the system is able to cope with the changing landscape of the consumer issues
	12.1(a)	Create and maintain a consumer outreach document for use by At-Large in its outreach efforts aimed at getting consumer organizations involved in ICANN.	Substantially Completed	See WT D’s proposed consumer recruitment document, Defending Consumers on the Internet.
12.2		GNSO outreach to consumer representatives	Substantially Completed/Watching Brief	The ALAC and its Improvements Taskforce established that the ongoing responsibility for this sub-task will be disseminated amongst the Executive Committee.

At-Large Improvements Workspace

Recommendation 12

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