Consumer/End-User Behavior

Resources

See g-doc for any prior analysis conducted by Review Team Members
Metrics - https://www.icann.org/resources/reviews/cct/metrics
Background materials - See spreadsheet and wiki page

Source
Consumer Awareness of New gTLDs: Highlights and Links
Phase 2 Global Consumer Research Survey (2016)
Phase 1 Global consumer Research Survey (2015)
Trust in the Internet Survey 2016 by nccgroup and IDG Research Services
Phase 2 Registrant Survey (2016)
Phase 1 Registrant Survey (2015)

Discussion papers:

9. Are consumers aware of new gTLDs?Carlton (lead), Gao, Calvin

10. Do consumers trust new gTLDs?Laureen (lead), Gao, Carlos

CCT

Consumer/End-User Behavior

Analytics