Skip to end of metadata
Go to start of metadata

You are viewing an old version of this content. View the current version.

Compare with Current View Version History

« Previous Version 13 Next »

 No.RecommendationRecipientThematic Group SourceAssigneesStatus
23The roles and jurisdiction of the Ombudsman should be expanded. The ICANN website should provide a clear and simple way for the public to make complaints.Contractual Compliance, ICANN Board, Chris LaHatteTG4
  • IANA Transition & ICANN Accountability
  • Social Media 

IN PROGRESS

Pending CCWG-Accountability WS2

 

Actions: 

  • Future Challenges WG to follow up on the expansion of the roles and jurisdiction of the Ombudsman
  • Social Media WG to provide recommendations for community members to easily make complaints to the Ombudsman via the At-Large website
  • Glenn McKnight and Murray McKercher to look at the Ombudsman's social media channels, critique whether they have been used effectively, and provide suggestions 
  • Holly Raiche to explain that this means: The roles and jurisdiction of the Ombudsman should be expanded

Notes: 

  • : 
    • This rec can link to the work in CCWG-Accountability WS2, which may touch on the roles and jurisdiction of the Ombudsman 

Input from Social Media Working Group: 

  • Need to promote and interact with Ombudsman's website and social media channels
  • Possibly tweet / post the public-facing report that Ombudsman developed after each ICANN meeting
  • : 
    • SMWG to monitor the Ombudsman's social media channels and interact with his content 

In interview with Chris LaHatte on the Atlas ll recommendation Item 23 & 24 

Both the areas of the Ombudsman and Contractual Compliance should report regularly on the complaints they received, resolved, pending resolution and actions taken to address issues raised by unresolved complaints
Action
In interview with Chris LaHatte on the Atlas ll recommendation
In  conversation with Chris  he  reiterated that due to the confidentiality of his office its very problematic to report on statistics and details on complaints since the privacy issues is paramount. His normally reporting is to the board and the issue of providing the community with statistics on number of filings, number of resolutions and more needs clarification.
Item One  Blog
As to Ombudsman's  social  media  sties. ie.  blog, Facebook and Twitter  feed  
One  Blog- Word Press omblog.icann.org‏ 
The blog is once a month posting 
25 posts
Analysis
Missing analytic of volume of traffic and where the visitors are coming
Lack of  value added content or  relevance
Recommendations
  • Change the Wordpress  ( Blog)  template to use  proper  widgets to integrate  TWITTER, FACEBOOK  FLICKR and other feeds to the site
  • Provide  public user feedback
  • Needs less text and more pictures and videos
  • Need update on actual functions of the office
  • FAQ

Item Two Twitter

chrislahatte

Analysis

Followers   310
Tweets  512 
Retweets  unknown  and need to know
Recommendations
Integration of Twitter to automatically go  to blog and Facebook 
Conclusion 
I think some of the content  is  restricted due to privacy but perhaps graphical  presentation of  resolutions  would  help people understand the role of the office.  
He will be meeting with Laura B of ICANN on revamping his Blog and he to share our recommendations into the integration
Glenn McKnight
  • No labels