| No. | Recommendation | Recipient | Thematic Group Source | Assignees | Status |
| 23 | The roles and jurisdiction of the Ombudsman should be expanded. The ICANN website should provide a clear and simple way for the public to make complaints. | Contractual Compliance, ICANN Board, Chris LaHatte | TG4 |
| COMPLETED |
Actions:
- Future Challenges WG to follow up on the expansion of the roles and jurisdiction of the Ombudsman
- Social Media WG to provide recommendations for community members to easily make complaints to the Ombudsman via the At-Large website
- Glenn McKnight and Murray McKercher to look at the Ombudsman's social media channels, critique whether they have been used effectively, and provide suggestions
- Holly Raiche to explain that this means: The roles and jurisdiction of the Ombudsman should be expanded
Notes:
- :
- This rec can link to the work in CCWG-Accountability WS2, which may touch on the roles and jurisdiction of the Ombudsman
Input from Social Media Working Group:
- Need to promote and interact with Ombudsman's website and social media channels
- Possibly tweet / post the public-facing report that Ombudsman developed after each ICANN meeting
- :
- SMWG to monitor the Ombudsman's social media channels and interact with his content
In interview with Chris LaHatte on the Atlas ll recommendation Item 23 & 24
Both the areas of the Ombudsman and Contractual Compliance should report regularly on the complaints they received, resolved, pending resolution and actions taken to address issues raised by unresolved complaints
Action
In interview with Chris LaHatte on the Atlas ll recommendation
In conversation with Chris he reiterated that due to the confidentiality of his office its very problematic to report on statistics and details on complaints since the privacy issues is paramount. His normally reporting is to the board and the issue of providing the community with statistics on number of filings, number of resolutions and more needs clarification.
Item One Blog
As to Ombudsman's social media sties. ie. blog, Facebook and Twitter feed
One Blog- Word Press omblog.icann.org
One Blog- Word Press omblog.icann.org
The blog is once a month posting
25 posts
Analysis
Missing analytic of volume of traffic and where the visitors are coming
Lack of value added content or relevance
Recommendations
- Change the Wordpress ( Blog) template to use proper widgets to integrate TWITTER, FACEBOOK FLICKR and other feeds to the site
- Provide public user feedback
- Needs less text and more pictures and videos
- Need update on actual functions of the office
- FAQ
Item Two Twitter
chrislahatte
Analysis
Followers 310
Tweets 512
Retweets unknown and need to know
Recommendations
Integration of Twitter to automatically go to blog and Facebook
Conclusion
I think some of the content is restricted due to privacy but perhaps graphical presentation of resolutions would help people understand the role of the office.
He will be meeting with Laura B of ICANN on revamping his Blog and he to share our recommendations into the integration
Glenn McKnight