14 October 2021 | 16 UTC

Tracker	Attendees and apologies, action items: see tracker
Agenda	Welcome Administrative matters Kick-off implementation Action Plan OISC Building customer journeys: introduction & next steps AOB Closure & Next Meetings
Documents	agenda slide deck for this meeting action items: see tracker agenda item xx: Google Doc scope discussion agenda item xx: jamboard (step 2 and 3 action plan development) The high-level notes are designed to help the OISC navigate through the content of the call and are not meant as a substitute for the transcript and/or recording. Consult the notes here.
Recordings	zoom chat
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