ALAC Meeting with the ICANN Board - Buenos Aires

Date: Tuesday, 19 November 2013

Time: 08:30-09:30 local time (for the time in various timezones click here)

Room: Libertador AB

ADIGO: 3535

Meeting Number: AL.ICANNB/CC. 1113/1

How do I participate in this meeting?

Adobe Connect Meeting Room: https://icann.adobeconnect.com/eze48-libertador

Action Items: EN 

Summary Minutes: EN        

Recording: EN

Transcript:        

AC Chat Transcript:  EN      

Adobe Connect Meeting Room: https://icann.adobeconnect.com/eze48-libertador

Attendees:

Apologies:

Lead/ Notes: HU

RP: MA

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AGENDA

1. Policy and Implementation

   1. This issue is an ICANN-wide issue but is currently only being addressed by a working group Chartered by the GNSO. Despite the fact that the Working Group is open for everyone to participate in, the GNSO has set the frames of reference to its own interpretation of the issues, which is problematic given its direct and unique interest in the boundaries of policy.

   2. What leadership is the Board prepared to offer to ensure full and balanced participation in the matter by the entire ICANN community?

2. Customer Service

   1. The ICANN CEO has said publicly that the "customer" of ICANN is the Internet end-user. However, some might argue that ICANN's customer service is deteriorating rather than improving. Changes to Compliance protocols and the development of the PICDRP system have produced numerous obstacles to the process of public complaints to ICANN.

   2. Does the Board, on the whole, share the view that the end-user is ICANN's ultimate customer? If so, what concrete steps are taken to demonstrate that ICANN considers end users are its primary customers?