Sub-group Members: Alan Greenberg, Avri Doria, Cheryl Langdon-Orr, Greg Shatan, Herb Waye, Robin Gross (6)
Staff: Berry Cobb, Brenda Brewer, Krista Papac, Patrick Dodson, Samantha Eisner, Theresa Swinehart
Apologies: Julf Helsingius
** If your name is missing from attendance or apology, please send note to acct-staff@icann.org **
1. Intro: agenda review, attendance, SOI check
2. Substantive issue/s of the week
Discussion with Complaints Officer & Ombuds (confirmed)
3. Documents Update
3.1 Report - Draft .02
https://docs.google.com/document/d/1vH5su7SDGE0i_rTstbYJ7tIaOFuRnV4dfqpwMTPoYa8/edit?usp=sharing
3.2. Response to Staff Questions - pending review and readings https://docs.google.com/document/d/1ELuw6i3mGAjnZBe0Vc_lraNQrWw5m_I6UyipEHaRJxc/edit?usp=sharing
Action Items
Avri Doria – Invite complaints officer to attend the next call of the sub-group.
4. Schedule update - Needs updating
Draft documents through to late April
WG discussion of documents late April, early May
Document for Plenary Readings
1st Mid May
2nd End May
Public comment period - June-July
Joburg meeting - End June
Absorb comments and adjust proposals - July-August
Document for Plenary Readings
1st: mid September
2nd: end September
Abu Dhabi meeting - end October
Updated meeting schedule:
Mon 22 May 0500 UTC
Wed 24 May 1300 UTC
Wed 31 May 0500 UTC
Wed 7 June 1300 UTC
Tues 13 June 1900 UTC
Tues 20 June 0500 UTC
5. AOB
Please note that these are the unofficial transcript. Official transcript will be posted 2-3 days after the call
Brenda Brewer:Good day and welcome to Staff Accountability Subgroup Meeting #19 on 22 May 2017 @ 19:00 UTC!
Brenda Brewer:If you are not speaking, please mute your phone by pressing *6 (star 6). To unmute press *6. This call is recorded.
Brenda Brewer:Reminder to all, please state your name before speaking for the Captioner. Thanks you!
Cheryl Langdon-Orr (CLO):hi all...
Cheryl Langdon-Orr (CLO):yup
Herb Waye Ombuds:Hi everyone and to some of you Hi again today
Greg Shatan:Hello all!
Greg Shatan:Barcelona, actually.....
Greg Shatan:I am in NYC. No Barca for me.... :-(
Herb Waye Ombuds:pleasure :-)
Herb Waye Ombuds:lurker
Alan Greenberg:And on a vacation day for Herb (in Canada!)
Herb Waye Ombuds:Queen's birthday
Greg Shatan:Happy Victoria Day!
Greg Shatan:(except in NB, NS and NL),
avri doria:if the procss flow still on paper only or has it been entered on line where people can look at it?
Theresa Swinehart:Hi Avri, in preperation for the discussions at ICANN59, the drafts will be posted.
Greg Shatan:Hubba Bubba was created in 1979. If that's a long time ago, I feel old. Wrigley ceased production during the 1980s, but reintroduced the brand in 2004 and it is still sold today.
Samantha Eisner:FAQ is available off of this page: https://urldefense.proofpoint.com/v2/url?u=https-3A__www.icann.org_complaints-2Doffice&d=DwICaQ&c=FmY1u3PJp6wrcrwll3mSVzgfkbPSS6sJms7xcl4I5cM&r=kbiQDH54980u4nTPfwdloDLY6-6F24x0ArAvhdeDvvc&m=_xXfeIeBLOTJIC40dBTI22pFH7Pkp97Oj_LZFh33zXw&s=0m6zm8HLEam3Brpgw-1JRRoYBkQs10WVXkvwuMtmmH8&e=
avri doria:thank you. sometimes the problem is not knowing where to look for things.
Herb Waye Ombuds:my connection died I missed that completely
Samantha Eisner:https://www.icann.org/news/blog/clarifying-the-roles-of-the-icann-complaints-office-and-ombudsman
Herb Waye Ombuds:caught up with transcript
avri doria:good, i was wondering it the whole caption transcript was there when people came in the AC after it had begun.
Herb Waye Ombuds:yes I could scroll up and read back through, great idea
Krista Papac:+1 Herb
Herb Waye Ombuds:always room for improvement in this organization for communication
Greg Shatan:And ... metrics!
Cheryl Langdon-Orr (CLO):yup
Greg Shatan:To whom does one complain about the Complaints Office?
Herb Waye Ombuds:Depending on the issus Greg, I could be the one, but more likely John Jeffrey at Legal
Krista Papac:@Greg: Depends on the complaints, but it could be the Ombudsman, Board, CEO, or my Boss - John Jeffrey
Greg Shatan:Should there be a praise and kudos officer as well?
Cheryl Langdon-Orr (CLO):thanks for this Krista and Herb... appreciate this update on the new role
Herb Waye Ombuds:It's your Community Avri... you need to throw what ever is necessary at us
Krista Papac:@Greg: Yes, the service level targets that are set, will then be reported on against actual service delivery
Cheryl Langdon-Orr (CLO):actually Greg that would probably be a great idea
Krista Papac:@Cheryl: I am also the Compliments Officer. Feel free to send those to me too!!
Cheryl Langdon-Orr (CLO):deal Kristy :-)
Krista Papac:Whoops-- I meant that last commen for Greg
Cheryl Langdon-Orr (CLO):fine by me Avri
Cheryl Langdon-Orr (CLO):hey I can do compliment
Herb Waye Ombuds:And I have to get back to my two year old Granddaughter visiting from Newfoundland... have a great day everyone and thank you Avri and all
Cheryl Langdon-Orr (CLO):enjoy Herb
Herb Waye Ombuds:Pleasure
Krista Papac:Sorry-- there is no de-complimenting allowed ;)
Theresa Swinehart:thank you all!
Greg Shatan:Thank you Krista for visiting. Sam and Theresa as well.
Cheryl Langdon-Orr (CLO):True Avri thx Kelly
Greg Shatan:Bye all!
Krista Papac:Thank you everyone!!