URS Recommendation #10 The Working Group recommends that clear, concise, easy-to-understand informational materials should be developed, translated into multiple languages, and published on the URS Providers’ websites to assist Complainants and Respondents in URS proceedings. Such information materials should include, but not be limited to: 1) a uniform set of basic FAQs, 2) links to Complaint, Response, and Appeal forms, and 3) reference materials that explain URS Providers’ services and practices. Note: This recommendation is related to URS Question #5. | URS Question #5 Who has the responsibility for developing the uniform set of basic FAQs for URS Complainants and Respondents? |
Context:
URS Providers vary in terms of the amount of guidance and instructions they provide to Complainants and Respondents in the various stages of URS proceedings.
FORUM provides a PowerPoint Demo with step-by-step instructions. MFSD references specific URS Rules, URS Procedure, and Supplemental Rules in detail. ADNDRC seems to only provide the Complaint, Response, and Appeal forms. The Notice of Complaint from FORUM and MFSD includes instruction to the Respondent about the steps and what to expect in the URS proceedings. FORUM’s case coordinator also assists Respondents on an individual basis via phone or email.
FORUM is aware that some Respondents did not file a Response as they did not know how to proceed, regardless of the materials provided by FORUM. FORUM reported that it has received some Respondent complaints regarding its online filing portal.
Therefore, this recommendation seeks to assist future URS Parties in URS proceedings. However, the Working Group is unclear whether the uniform set of basic FAQs should be developed by the ICANN org, the three URS Providers jointly, or some other entity. The Working Group seeks public comment on this resource-related implementation question (see URS Question #5).