ATTENDEES:
- Members: Alan Barrett, Ashley Heineman, Brett Carr, Carlton Samuels, Lars-Johan Liman, Marilia Hirano, Peter Koch, Rick Wilhelm, Steve Conte
- Observers: N/A
- Apologies: Edowaye Makanjuola, Olga Cavalli, Ching Chiao, Jonathan Robinson, Sami Ali, Jennifer Bryce
- ICANN org: Brenda Brewer, Elizabeth Garber (technical writer), Reda Josifi
AGENDA:
Welcome, Roll Call, SOI updates
Action Items (all action items tracked in the Google sheet linked here)
Reference Date Action item Status
...
Reference | Date | Action item | Status |
19-01 |
20 August 2024 | ICANN support team to |
20-02
3 September 2024
Co-chairs to coordinate formal request to allow Rick and Jonathan present to registry stakeholder groups. Peter to identify presenter from ccTLD group.
20-03
3 September 2024
Rick and Jonathan to put together presentation slides for the update/outreach sessions with the two customer constituencies. IFR2 review team to help with talking points.
20-04
3 September 2024
PTI/Marilia to check whether the transition plan was reviewed with the involvement of the CSC. Article IX, Section 9.3: Transition (see row 54 in the workbook).
20-05
3 September 2024
ICANN support team to email homework assignment to the review team.
put together a task list of remaining items that need to be completed before the end of the project. | Development of the list is complete. Outstanding: Staff will work with leadership on a prioritization exercise and developing a revised project schedule based on outstanding tasks to be completed. | ||
19-02 | 20 August 2024 | ICANN support team to email homework assignment to the review team. The team should read the Implementation report of IFR1 recommendations. | Complete upon distribution of 3 September agenda. |
19-03 | 20 August 2024 | Marilia to provide the IFR2 review team with reports from the last three months of the Customer Satisfaction Survey, the post ticket survey, with a brief description of what it measures, and the last three months of the response rate satisfaction. Marilia to also provide the review team with the links to the Annual Survey from previous years. | Complete. Marilia shared with the team via email on 23 August 2024. This information is ready for team review as a future homework assignment and discussion at a future meeting. |
07-01 | 4 March 2024 | As follow up from the 6 March CSC briefing: Co-chairs to consider formally asking the CSC liaison if there is anything they would like to bring to the attention of the IFR2. | Ongoing - On hold for future consideration, once the IFR2 gets to a place in its work where it feels it can phrase the question most meaningfully. |
3. Finish working through topics beyond the ‘nice to have’ that were identified to revisit during initial contract review. Additional notes are captured in outstanding Task List.
a. Update on Article IX, Section 9.3: Transition (see row 54 in the workbook).
b. Annex A, 2(b): Service Levels (see row 103 in the workbook)
c. Annex A, 4 (i) (1) (a): Interface Basic Functionality (see row 136 in the workbook)
4. Review and discuss IANA’s Annual Customer Engagement Surveys from 2019 onward.
5. Time permitting: Discuss CSC Reports (see CSC Reports tab in the workbook)
Review reports scored under 100%
Check to see if anything in reports is flagged as a customer issue.
...
7. AOB, close
RECORDINGS:
DOCUMENTS:
- Workbook
- Annual Customer Engagement Surveys
- Outstanding Task List