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URS Recommendation #10

The Working Group recommends that clear, concise, easy-to-understand informational materials should be developed, translated into multiple languages, and published on the URS Providers’ websites to assist Complainants and Respondents in URS proceedings. Such information materials should include, but not be limited to: 1) a uniform set of basic FAQs, 2) links to Complaint, Response, and Appeal forms, and 3) reference materials that explain URS Providers’ services and practices. 


Note: This recommendation is related to URS Question #5#6.

URS Question #5#6

Who has the responsibility of for developing the uniform set of basic FAQs for URS Complainants and Respondents?


Note: This question is related to URS Recommendation #10. The FAQs is part of the clear, concise, easy-to-understand informational materials to assist Complainants and Respondents in URS proceedings. 

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Therefore, this recommendation seeks to assist future URS Parties in URS proceedings. However, the Working Group is unclear whether the uniform set of basic FAQs should be developed by the ICANN org, the three URS Providers jointly, or some other entity. The Working Group seeks public comment on this resource-related implementation question (see URS Question #5#6).