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Table of contents: http://www.icann.org/en/reviews/affirmation/whois-rt-draft-final-report-appendices-toc-10jan12-en.pdf
Part I - The Effectiveness of ICANN's Compliance Effort: http://www.icann.org/en/reviews/affirmation/whois-rt-draft-final-report-appendicesappendix-whois-toccompliance-10jan12-en.pdfPart I - The Effectiveness of ICANN's Compliance Effort:
http://www.icann.org/en/reviews/affirmation/whois-rt-draft-final-report-appendix-whois-compliance-10jan12-en.pdfPart II - Methodology & Outreach: http://www.icann.org/en/reviews/affirmation/whois-rt-draft-final-report-appendix-whoismethodology-complianceoutreach-10jan12-en.pdf
Part II III - Methodology Background & OutreachGlossary: http://www.icann.org/en/reviews/affirmation/whois-rt-draft-final-report-appendix-methodologybackground-outreachglossary-10jan12-en.pdf
http://www.icann.org/en/reviews/affirmation/whois-rt-draft-final-report-appendix-methodology-outreach-10jan12-en.pdfPart IV - User Insight Video of Internet Users Attempting to Identify a Website Owner: http://vimeo.com/34627934