Webinar - A Conversation With The ICANN Complaints Officer
Date: 22 August 2017, Tuesday | Add to calendar
Time: 03:00 UTC | 11:00 SGT | Time zone converter
Link to Adobe Connect Room: https://participate.icann.org/apacmtgrm | /wiki/spaces/GSEAPAC/pages/114297364
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On 22 August 2017 at 03:00 UTC / 11:00 SGT, Krista Papac, ICANN’s first-ever Complaints Officer was in Singapore to hold a webinar with APAC community members. Krista discussed the objectives of the Office, gave an overview of the type of complaints that should be directed to her, and shared observations since the Office opened six-months ago.
The Complaints Office was established to provide a centralized mechanism to track complaints regarding the ICANN organization. For example, complaints about how a request has been handled, a process that appears to be broken, insufficient handling of an issue, or something that may be an indication of a systemic issue, among other things.
This webinar was a great opportunity for APAC community members to converse directly with Krista, to share suggestions or feedback for the ICANN Organization, and to ask questions.
For information about the ICANN Complaints Office, visit https://www.icann.org/complaints-office.
Agenda
- Welcome and introduction by Jia-Rong Low, ICANN APAC Hub VP & MD (5 mins)
- Introduction by Krista Papac (25 mins)
- Questions & answers (30 mins)
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- The Names community process: https://icann-community.icannatlassian.orgnet/wiki/x/37fhAgCIDeBQ
- The Numbers community process: https://www.nro.net/news/iana-stewardship-consolidated-rir-iana-stewardship-proposal-team
- The Protocol Parameters community process: https://tools.ietf.org/html/draft-ietf-ianaplan-icg-response-06
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ICANN's APAC Hub held this webinar to help new gTLD applicants and registries prepare for key steps in the process from contracting to accepting general registrations. These steps include onboarding, pre-delegation testing, transition to delegation, and Sunrise. The APAC Hub team also discussed how we can work more closely with you on your journey to becoming a new gTLD registry. A Q&A session was held at the end of the session.
- Web Conference Recording
- Presentation [PDF, 2.9MB]
- Additional Questions & Answers [PDF, 318KB]