ATTENDEES:
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Welcome, Roll Call, SOI updates
Action Items (all action items tracked in the Google sheet linked here)
Reference Date Action item Status
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3. Finish working through topics beyond the ‘nice to have’ that were identified to revisit during initial contract review. Additional notes are captured in outstanding Task List.
a. Update on Article IX, Section 9.3: Transition (see row 54 in the workbook).
b. Annex A, 2(b): Service Levels (see row 103 in the workbook)
c. Annex A, 4 (i) (1) (a): Interface Basic Functionality (see row 136 in the workbook)
4. Review and discuss IANA’s Annual Customer Engagement Surveys from 2019 onward.
5. Time permitting: Discuss CSC Reports (see CSC Reports tab in the workbook)
Review reports scored under 100%
Check to see if anything in reports is flagged as a customer issue.
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DOCUMENTS:
- workbookWorkbook
- Annual Customer Engagement Surveys
- Outstanding Task List