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URS Recommendation #4

The Working Group recommends that the ICANN org establishes a compliance mechanism to ensure that URS Providers, Registries, and Registrars operate in accordance with the URS rules and requirements and fulfill their role and obligations in the URS process. 


The Working Group recommends that such compliance mechanism should include an avenue for any party in the URS process to file complaints and seek resolution of noncompliance issues. 


As an implementation guidance, the Working Group recommends that the Implementation Review Team considers: 

  • Investigating different options for a potential compliance mechanism, such as ICANN Compliance, other relevant department(s) in ICANN org, a URS commissioner at ICANN org, a URS standing committee, etc. 
  • Developing metrics for measuring performance of URS Providers, Registries, and Registrars in the URS process.   


Note: This recommendation is related to URS Question #1#2.

URS Question #1#2

1a. What compliance issues have Registries and Registrars discovered in URS processes, if any? 

1b. Do you have suggestions for how to enhance compliance of URS Providers, Registries, and Registrars in the URS process?


Note: This question is related to URS Recommendation #4.

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The Working Group also seeks public comment on additional compliance issues, as well as suggestions for enhancing compliance in the URS process (see URS Question #1#2). 


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[1] URS Procedure para 4.2: Within 24 hours after receiving Notice of Lock from the Registry Operator, the URS Provider shall notify the Registrant of the Complaint (“Notice of Complaint”), sending a hard copy of the Notice of Complaint to the addresses listed in the Whois contact information, and providing an electronic copy of the Complaint, advising of the locked status, as well as the potential effects if the Registrant fails to respond and defend against the Complaint. Notices must be clear and understandable to Registrants located globally. The Notice of Complaint shall be in English and translated by the Provider into the predominant language used in the Registrant’s country or territory.

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