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The survey allowed respondents the opportunity to provide additional comments about improvements, if any, to the ICANN organization support.  Below are the comments received from respondents.  [All comments appear as submitted, without editing.]

The assistance of the MSSI Team cannot be overvalued. Special mention of Lisa Phifer REDACTED
Management of the overage timeline
The CCT Review Team would have gotten off to a quicker start if there had been clearer guidance in the beginning about what data was available and what data was missing with regard to the research areas. It took several months for the CCT Review Team to figure out where data may exist within ICANN (or elsewhere). ICANN Support Staff was fantastic but some ICANN staff members were not very responsive to CCT RT data requests in the beginning. Krista Papac REDACTED, in her prior role, for example, did not respond to multiple requests. Perhaps more internal communication about expectations for ICANN staff to respond and help would be helpful. Every ICANN staff member who was assigned to the CCT RT was fantastic.

It would be helpful for ICANN org to be able to figure out how to encourage broader participation from participants. We were really slowed down by being stuck with just a few people contributing the vast majority of the work.
Staff could probably help with more content and coordination to/from interested groups.

Budget:
The process began with the notion that the team should take more responsibility with respect to the budget but the budget process was not fully discussed. I'm supportive of a team being aware and respectful of the budget but when a process crosses fiscal years, real spending prioritization needs to take place and it didn't.
Process:
Email and the wiki are both fairly ineffective ways to collaborate. The world of collaboration technology has really progressed in the past 5 year and the IT department needs to empower review teams with better collaboration tools.

The most egregious problem was the availability of relevant data and information. Some of that is currently not available in the ICANN organisation but with third parties. Data sharing arrangements with third parties should go a long way to cure this problem.

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