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Questions Pertaining to ICANN Organization
| Number of Responses | 1 (least) | 2 | 3 | 4 | 5 (most) | |
| How satisfied were you with the support and guidance provided by the ICANN organization during the review? | 8 total | 0.00% | 0.00% | 0.00% | 75.00% (6) | 25.00% (2) |
| How effectively did the ICANN organization communicate key developments pertaining to the review to the community? | 9 total | 0.00% | 0.00% | 11.11% (1) | 55.56% (5) | 33.33% (3) |
| How satisfied were you with the level of information provided in implementation related briefings? | 8 total | 0.00% | 0.00% | 25.00% (2) | 50.00% (4) | 25.00% (2) |
| How satisfied were you with Constituency Travel and FCM services throughout the review? | 9 total | 0.00% | 0.00% | 44.44% (4) | 22.22% (2) | 33.33% (3) |
| How responsive was ICANN organization to your requests for information/clarification? | 9 total | 0.00% | 0.00% | 0.00% | 55.56% (5) | 44.44% (4) |
| How satisfied were you with support and guidance provided by the ICANN organization during the CCT Review? | 9 total | 0.00% | 0.00% | 22.22% (2) | 55.56% (5) | 22.22% (2) |
How |
satisfactory were |
the tools provided to conduct the review? | Number of Responses | 1 (least) | 2 | 3 | 4 | 5 (most) |
| Templates | 9 total | 0.00% | 0.00% | 44.44% (4) | 33.33% (3) | 22.22% (2) |
| Community Wiki | 9 total | 0.00% | 22.22% (2) | 11.11% (1) | 44.44% (4) | 22.22% (2) |
| Conference Calls | 9 total | 0.00% | 0.00% | 11.11% (1) | 66.67% (6) | 22.22% (2) |
The survey allowed respondents the opportunity to provide additional comments about improvements, if any, to the ICANN organization support. Below are the comments received from respondents. [All comments appear as submitted, without editing.] |
| The assistance of the MSSI Team cannot be overvalued. Special mention of Lisa Phifer |
| Management of the overage timeline |
| The CCT Review Team would have gotten off to a quicker start if there had been clearer guidance in the beginning about what data was available and what data was missing with regard to the research areas. It took several months for the CCT Review Team to figure out where data may exist within ICANN (or elsewhere). ICANN Support Staff was fantastic but some ICANN staff members were not very responsive to CCT RT data requests in the beginning. Krista Papac, in her prior role, for example, did not respond to multiple requests. Perhaps more internal communication about expectations for ICANN staff to respond and help would be helpful. Every ICANN staff member who was assigned to the CCT RT was fantastic. |
It would be helpful for ICANN org to be able to figure out how to encourage broader participation from participants. We were really slowed down by being stuck with just a few people contributing the vast majority of the work. |
Budget: |
| The most egregious problem was the availability of relevant data and information. Some of that is currently not available in the ICANN organisation but with third parties. Data sharing arrangements with third parties should go a long way to cure this problem. |
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Questions Pertaining to the Board Caucus Group
| Number of Responses | No Opinion | 1 (least) | 2 | 3 | 4 | 5 (most) | |
|---|---|---|---|---|---|---|---|
| How satisfied are you with the depth of input provided by your Board Caucus Group? | 9 total | 22.22% (2) | 11.11% (1) | 0.00% | 33.33% (3) | 22.22% (2) | 11.11% (1) |
| How effectively did you communicate with your Board Caucus Group? | 9 total | 22.22% (2) | 11.11% (1) | 0.00% | 33.33% (3) | 33.33% (3) | 0.00% |
| Number of Responses | Yes | No | Please Explain | |
|---|---|---|---|---|
| Did you find consultations with the Board Caucus Group useful? | 8 total | 62.50% (5) | 25.00% (2) | 12.50% (1) |
| Additional comments/suggestions to improve collaboration between you and the Board Caucus Group? [All comments appear as submitted, without editing.] |
|---|
| The Board Caucus Group was helpful. However, more meetings should have taken place and over a longer period of time to ensure that it was a productive, ongoing relationship. Also, some members of the Board Caucus Group could have been more engaged during the meeting so as not to fall asleep or be distracted by phones. One Board member seemed to coordinate with a CCT member who resigned to deliver a theatrical confrontation with the CCT, the moment the CCT found out that the member had resigned. This was not very productive. |
| Seemed like we got very little helpful input or guidance from the Board Caucus Group once it was created. |
| This falls into a broader category of the role of reviews. Ideally, the collaboration with the board caucus group should be such that there are no surprises from he board when recommendations are placed in front of them. |
| Certainly more timely and routine information sharing |
Questions Pertaining to the CCT Review Team
| Number of Responses | 1 (least) | 2 | 3 | 4 | 5 (most) | |
|---|---|---|---|---|---|---|
| How effective was the CCT Review Team at providing status updates on a regular basis to the SOs/ACs and the broader ICANN community? | 8 total | 0.00% | 0.00% | 0.00% | 25.00% (2) | 50.00% (4) |
| How effective was the CCT Review Team at incorporating feedback received from the ICANN community? | 8 total | 0.00% | 0.00% | 12.50% (1) | 37.50% (3) | 50.00% (4) |
| How satisfied were you with the duration of the overall review and the overall effort of the review team? | 8 total | 25.00% (2) | 0.00% | 25.00% (2) | 50.00% (4) | 0.00% |
| How satisfied were you with the application process? | 8 total | 0.00% | 0.00% | 12.50% (1) | 62.50% (5) | 25.00% (2) |
| How satisfied are you overall with the conduct of the review? | 8 total | 0.00% | 12.50% (1) | 12.50% (1) | 62.50% (5) | 12.50% (1) |
| Number of Responses | Yes | No | Please Explain | |
|---|---|---|---|---|
| At the start of the review, did you feel confident about your objectives, tasks and involvement needed as a review team member? | 8 total | 75.00% (6) | 12.50% (1) | 12.50% (1) |
| In order to continuously improve the review process, do you think that the review would have benefitted from the use of a temporary facilitator to assist with developing the scope and workplan, determining leadership, and overall conduct of the review? | 8 total | 50.00% (4) | 50.00% (4) | 0.00% |
| Comments on the assessment of the CCT Review Team. Below are the comments received from respondents. [All comments appear as submitted, without editing.] |
| A core group of review team members did nearly all of the work. Some members did not do more than dial in to calls. This was a bit frustrating during some of the more onerous parts of the review. However, the core group worked together really well and the broader group was always collegial and genuinely cared about the issues. |
| There was a core group that did most of the work, a second tier that contributed from time to time if nudged, and a last category of folks who did very little. This was somewhat frustrating. |
| This took way too long, and it was hard to stay in sync with the community over the duration (there was much more engagement early on). |
| We should have organized around our budget and around community priorities better perhaps so that fewer items were OBE (overtaken by events) in the course of the review. The review perhaps took too long which was also a function of prioritization of activities, particularly outside research that could have been happening in parallel more often. |
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